Privacy Policy

Your privacy is important to us

Inaxsys Security Systems Inc. ("Inaxsys", "we") is committed to protecting the confidentiality and security of your personal information.

This policy describes the types of information we collect, why we use it, the measures in place to protect it, and your rights, in accordance with the Act respecting the protection of personal information in the private sector (Law 25).

1. Our Commitment to Privacy

We are responsible for personal information under our control, including information entrusted to service providers.

We are committed to:

• limiting collection to necessary information
• using information only for specified purposes
• protecting information appropriately
• being transparent about our practices

2. What is Personal Information?

Personal information is any information that directly or indirectly identifies a person.

This includes:

• name, address, contact details
• payment information (e.g., credit or debit card information processed securely by our payment providers)
• purchase history
• browsing data
• preferences and interactions
• data from security systems (e.g., video footage, event logs) when associated with an individual

3. Information We Collect

As part of our operations, including purchases made through our website, we may collect financial information necessary to process payments, such as credit or debit card details, which are securely processed by industry-compliant payment providers.

As part of our security solutions and cloud services, certain information may include data from surveillance systems (cameras, video recordings, event logs), when accessible for technical support purposes.

a) Information You Provide

We collect information when you:

• make a purchase
• request service or technical support
• contact us
• participate in a contest or promotion
• subscribe to communications

This may include:

• name, address, email, phone number
• transaction details
• identity verification information (e.g., returns)
• banking, credit or debit card information

b) Automatically Collected Information

When you use our website or platforms (including cloud and video management systems), we may collect:

• IP address
• browser type
• pages visited
• site interactions
• access and event logs
• technical data related to security systems (e.g., connections, alerts, device status)

This data helps improve our services, ensure security, and provide technical support.

c) Information from Third Parties

We may receive information from:

• technology partners
• service providers (e.g., payment, verification)
• marketing partners

4. Why We Collect Your Information

Operations and Services

• process orders, payments, deliveries, installations
• manage returns and exchanges
• administer customer accounts
• provide technical support, including access to systems, cameras, recordings, and logs only when authorized by the customer and necessary to diagnose or resolve issues

Communication

• respond to your requests
• follow up on orders
• conduct satisfaction surveys

Marketing (with consent)

• send promotions and communications
• analyze preferences to improve offerings

Security and Prevention

• verify your identity
• prevent fraud and errors
• secure financial transactions
• protect our systems and those of our customers
• analyze logs and events to detect anomalies or incidents

Legal Obligations

• comply with regulatory requirements

5. Consent

We collect, use, and disclose your information with your consent, unless otherwise permitted by law.

Consent may be:

• explicit (e.g., marketing, sensitive data)
• implied where appropriate

You may withdraw your consent at any time.

6. Limitation of Collection

We limit collection to information necessary for the stated purposes.

7. Disclosure of Information

We do not sell your personal information.

As part of technical support, authorized employees may access client systems (including cameras, recordings, and logs) only when explicitly authorized and necessary.

We may also share information with:

• service providers (hosting, payment, delivery, support)
• partners required to deliver our services
• legal authorities when required

These parties must protect your information.

8. Transfers Outside Quebec

Some information may be processed outside Quebec or Canada.

We conduct assessments to ensure adequate protection before any transfer.

9. Retention and Destruction

We retain information as long as necessary or as required by law.

It is then securely destroyed or anonymized.

10. Information Security

We apply appropriate security measures, including:

• strict access controls (least privilege principle)
• access logging and monitoring
• encryption
• firewalls
• staff training

Access to client systems is limited and authorized only when necessary for support.

11. Privacy Incidents

In the event of an incident, we will take steps to reduce risks.

If required, we will notify authorities and affected individuals.

12. Your Rights

You have the right to:

• access your information
• request correction
• withdraw consent
• file a complaint

Requests must be made in writing.

13. Cookies

We use cookies to:

• improve user experience
• analyze site usage
• personalize content

You can refuse them via your browser.

14. Returned Products

You are responsible for removing all personal data from returned devices.

15. Privacy Officer

Responsible: Carlo Della Serra

Email: privacy@inaxsys.com

Phone: +1-888-648-6648

16. Changes

We may modify this policy at any time.

17. Contact

Inaxsys Security Systems Inc.

11685 Avenue Philippe-Panneton

Montreal (QC), Canada, H1E 4M1

Phone: +1-888-648-6648