Our Privacy Commitment
At Inaxsys Security Systems Inc. We know how important it is to protect your personal information. Whether you are shopping with us online or in person we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.
This Policy applies to our office, our Web Site, and all other channels in which Inaxsys Security Systems Inc. collects and uses your personal information.
What Information does Inaxsys Security Systems Inc. Collect?
At Inaxsys Security Systems Inc., we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
Personal information
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
Non-personal information
Non-personal information does not identify you as an individual. For example:
All references to "Web Site" in this Privacy Policy mean www.inaxsys.com.
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, if you're asking a technical question via the web, you must leave us your contact info for us to communicate the answer.
How is Your Personal Information Used?
Inaxsys Security Systems Inc. may use your personal information for a number of different business purposes, for example to:
Your Consent
Inaxsys Security Systems Inc. will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by Law. When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.
Information Inaxsys Security Systems Inc. Collects Directly from You
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.
Returns and Exchanges
Our goal is to ensure that you are completely satisfied with your purchase and to this end, Inaxsys Security Systems Inc. offers a Return Policy. For Inaxsys Security Systems Inc. to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud and error, or to communicate with you regarding your return or exchange, if necessary. You may also be asked to produce photo ID for verification purposes only.
Purchase Follow-Up and Surveys
Following a purchase from some of our departments we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product.
We may use contact information collected in-store, online, or via our call centres to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.
Our Web Site
Our Web Site can be browsed anonymously. However, to engage in certain special features or functions of our Web Site, or to order products and services from our Web Site, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Site that you choose to use.
If you choose to ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit Inaxsys Security Systems Inc. to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and processing and shipping the order.
Participate in a Contest or Promotion
From time to time, we may run contests or promotions. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Personal information from contest entries will be used only to administer the contest and contact you if you win. For research and analysis purposes, we may also summarize contest survey information in a manner that no longer identifies individual participants. All contests and promotions are subject to this Privacy Policy and the rules that will be available with each particular campaign. Some contests are conducted by third parties and will be subject to the third party’s policies.
Sign-Up for Newsletters or Updates
Inaxsys Security Systems Inc. offers a variety of newsletters and promotional communications. You may choose to stop receiving these communications at any time. Each marketing or promotional email we send to you will include a link or other method to quickly and easily unsubscribe and decline further similar emails.
Call Centres
Inaxsys Security Systems Inc. operates customer support call centres to accept and address your questions, concerns, or complaints. When you contact our call centres, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example, if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder. We may also monitor or record your telephone discussions with our customer support representatives for training purposes and to ensure service quality.
Information Inaxsys Security Systems Inc. Collects Automatically
In some cases, we automatically collect certain information.
Our Web Site
When using our Web Site, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Site, the Internet address of the website from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Site.
Cookies
The Web Site uses "cookies", a technology that installs a small amount of information on a user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your language preference every time, for example), to offer personalized Web page content and information for your use, to track your activity on the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.
Links to Other Web Sites
Our Web Site may contain links to other websites or Internet resources which are provided solely for your convenience and information. When you click on one of those links, you are contacting another website or Internet resource. Inaxsys Security Systems Inc. has no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other websites to learn how they collect and use your personal information.
Data on Returned Product
When returning products that may contain stored or recorded personal information, like cameras, servers, etc., you are responsible for deleting or removing all personal information and media from your product before you return it. Inaxsys Security Systems Inc. is not responsible for any use by a third party of personal data or media left behind on a returned item.
Supplementing Information
From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.
Does Inaxsys Security Systems Inc. Share Your Information?
Inaxsys Security Systems Inc. does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by Law.
Some of these operations may result in personal information collected by Inaxsys Security Systems Inc. being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.
Service Providers
Inaxsys Security Systems Inc. may use third parties to manage one of more aspects of our business operations, including the processing or handling of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.
For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.
Inaxsys Security Systems Inc. has taken precautions to prevent the fraudulent use of your information on our Web Site. Inaxsys Security Systems Inc. has adopted industry-standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
Sale or Transfer of all or part of Inaxsys Security Systems Inc.
Any information we have about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy.
Legal Disclosure
Inaxsys Security Systems Inc. may disclose your information as permitted or required by Law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activities, we may disclose information to law enforcement agencies or other appropriate investigative bodies.
How does Inaxsys Security Systems Inc. Protect Your Information?
The security of your personal information is a high priority for Inaxsys Security Systems Inc. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
SSL Technology
Our Web Site uses encryption technology, such as Secure Sockets Layer ("SSL"), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
When is Your Information Removed?
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.
Contacting Inaxsys Security Systems Inc.
Inaxsys Security Systems Inc. is responsible for all personal information under its control. If you have any questions, concerns or complaints about the privacy practices of our organization, please contact us at the following:
Telephone: +1-514-648-6648
Mail: Inaxsys Security Systems Inc.
8272 Pascal Gagnon,
Saint-Leonard, Quebec, H1P 1Y4
We will respond to your request or investigate your concern as quickly as we can.
Important Reminder about email communications:
Please remember that email sent over a public network is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Inaxsys Security Systems Inc. is not responsible for any transmission by you of any personal information over a public network.
Will this Privacy Policy Change?
To accommodate changes in our services, changes in technology, and legal developments, this Privacy Policy may change over time without notice to you. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate to do so. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services, you agree to be bound by the then current terms of the Privacy Policy.
INAXSYS fully respects your privacy and shall spare no effort to protect your personal information. Generally, you will not be required to provide any personal information for using the STORM CLOUD APP. For specific purposes, in case you provide your name, gender, category and number of credentials, date of birth, country, E-mail address, telephone number, contact address, postal code, services or information desired and other similar personal information that are required for registration or reading E-information by voluntarily filling in forms, you will be deemed having understood and accepted the use of your personal information and agreed that INAXSYS uses your personal information for the specific purposes. Meanwhile, in order to operate and improve the technology and service of the STORM CLOUD, INAXSYS may collect, use and provide your non-privacy information to any third party, which is helpful for INAXSYS to provide you with a better user experience and service quality.
INAXSYS will not sell your personal information at any time under any circumstances. Your personal information will only be used within a limited scope of your specific authorization or to the extent permitted by Law. However, INAXSYS may provide certain portion of your personal information to law executive organs and government authorities as so requested. INAXSYS might disclose certain portion of your personal information within a strictly limited scope of recipients when INAXSYS reasonably thinks it is necessary for protecting STORM CLOUD BY INAXSYS, its customers or the public. You shall have foreseen and agreed to the occurrence of such events when you provide your personal information.
Inaxsys is much more than just a camera manufacturer and a security brand. It's a team of human beings committed to supporting you and who are proud to contribute to the success of your organization.
We're here to make a difference for you.
Inaxsys Security Systems Inc.
11685 Avenue Philippe-Panneton,
Montréal (QC) Canada, H1E 4M1
Tel : +1 (514) 648-6648
Fax : +1 (514) 667-0745
Toll-Free Number : 1-888-648-6648
Inaxsys Portal 
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